What is the first step you need to do to work with the client?
Working with Clients are trick and is dependent on various factors surrounding the circumstances of the job. The most important part in the beginning of the process would be to make a quote or estimate on the daily rates of the job.
List details of the job.
There are a million and one different things that need to be done on a job. A few of the more important ones would be to listen to the client for what they want but also to defend your own designs and explaining why what you have is exactly what they wanted.
Why is a schedule so important?
A tight schedule will ensure that there are no discrepancies in your work and that the client will receive what he wants, when he wants. Having no schedule would be hectic and result in many problems that could have been prevented if one were to have a schedule.
List 5 points to present yourself professionally discussing your work to a client.
Clients may not remember the work you did for them but they will definitely remember your behavior and might take that as a basis to higher you again.
What is the reason that 16% of the clients leave?
They are dissatisfied by the product or services by the company.
What is proper phone etiquette?
Use phrases such as thank you and please. Listen actively and do not interrupt or negatively respond to the customer. Furthermore, have a postive attitude and do not have customers dread to call your company.
Should you share personal problems?
Never share personal problems with a client and stay professional and conduct yourself with the utmost courtesy.
What is the difference between offering advice and dictating opinion?
Offering advice would be to ensure that the client is aware of the options available to him while dictating opinion is to disregard the clients opinion and to interject your own.
What is the best way to exceed client expectation?
Have everything done for them and to also allow for ease of operation and to provide additional services as a tack on.
What is the best way to save time while working with your client?
Listen to the clients exact details without interjecting and then convincing them that what you have designed is what he is looking for.
What is a down payment?
The act of putting down money at the beginning to ensure that the client does not completely shorts you on your services.
What is a contract?
The act of two or more individuals or corporations collaborating together for the benefit of one or both parties.
What is in a contract?
The exact details of the job along with services provided and money paid.
What should you provide with your contract?
The exact definition of everything that is expected from both parties.
How should you estimate a price?
By what the customer still expects as a cringing price but not overly so.
What is a kill fee?
The cost it has taken so far to produce the work when the client decides to cancel before the completion of the project.
What is the delivery process? Describe the steps involved?
The delivery process is defined through many points. It states how it is to work with us, what the client will expect, what we expect of them, what the process phase is and what it means, when I expect to be paid, and how new functionality requests are handled. It states how we operate, removes a lot of uncertainties, avoid scope creep issues, and filter out clients that do not want to operate on our terms.
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